If you don’t find the answer you are looking for below, please call our office and we would be happy to assist you.
What method of cleaning do you use?

 

Steam Master uses the “professional hot water extraction” method of cleaning.  This is a washing and rinsing of the carpet.  We use only non-toxic cleaning agents that are safe for your home.  Our truck mounted cleaning units have powerful motors for deeper cleaning and they heat the water to just the right temperature.  This is the only means of cleaning recommended by almost all carpet manufacturers and the Carpet & FabriCare Institute.  Finally, this is the only method that can employ a rinse step to leave your carpets as residue free as possible. 

What makes you different from other carpet cleaners?

 

In contrast to the “fly-by-night” or “bait-and-switch” companies, our quality and integrity sets us apart.  We have been in business for over 30 years and have built a reputation based on fair prices and outstanding workmanship.  We are family owned and operated so we are personally invested in our company that serves the local Orange County community.  We value the relationships we’ve built with our customers and look forward to serving our new customers as well.  We will be there when you call us and we stand behind our work.

 

What do I need to do to get ready to have my carpets cleaned?

 

Our technicians are trained to move your furniture and return it to its rightful place.  We do ask that you remove items from your furniture like electronics, plants, lamps and knick-knacks.  We will move most furniture that you request.  The exceptions are large items including pianos, china cabinets, waterbeds, pool tables and dressers with mirrors.

 

What can I expect when the carpet cleaners come?

 

  • Conduct a pre-inspection of the rooms and/or items to be cleaned noting any heavily soiled areas.
  • Discuss the process with you and answer any questions you may have.
  • Move furniture in the rooms (except very large items)
  • Pre-treat any areas of concern to ensure the most thorough cleaning.
  • Clean using our hot water extraction method or the method deemed most appropriate.
  • Apply deodorizer or protector, and groom the carpet.
  • Return your furniture to its original location, placing protective pads underneath.

 

How long will it take to dry?

 

Drying time depends on humidity levels, airflow to the rooms cleaned and the type of carpet.  While it typically takes 4-24 hours for the carpet to dry, you can walk on it as soon as we are finished with a clean tennis shoe or white sox to avoid re-soiling.  If drying time is a concern ask us about ways to significantly speed up the drying time.

 

How often should I have my carpets cleaned?

 

Dirt is like sandpaper.  It damages your carpet.  The more often you have your carpets cleaned, the longer they will last.  The Carpet and FabricCare Institute and most carpet manufacturers recommend that you have your carpet professionally cleaned every 6-18 months depending on your lifestyle.